If you are receiving services from Ogwadeni:deo and are dissatisfied with the services you are receiving, you are entitled to provide feedback or make a complaint through Ogwadeni:deo’s internal complaint process.

Click here to view/download Ogwadeni:deo’s internal complaint process brochure 

Should your complaint not be resolved through Ogwadeni:deo’s internal complaint process, you may also contact the following to achieve resolution of your complaint:

• The Child and Family Services Review Board  at 1-888-777-3616 or www.cfsrb.ca
• The Ontario Ombudsman at 1-800-263-2841 or www.ombudsman.on.ca

Are you interested in knowing what your legal rights are when working with Ogwadeni:deo?

Click here to view/download the Ontario Ministry of Children and Youth Services  “Know Your Legal Rights”

Are you a child or youth in the care of Ogwadeni:deo?

Click here to view/download the Ontario Ombudsman’s “Know Your Rights” brochure

All clients involved with Ogwadeni:deo have a right to obtain independent legal advice. Legal Aid Ontario and Family Law Information Clinics are just some of the options available for families who are wanting legal consultations. For more information on Legal Aid Ontario’s involvement with Children’s Aid Societies,

Click here to view “Has Children’s Aid Society Contacted You?” Fact Sheet.

Ogwadeni:deo is committed to ensuring the privacy of its clients while maintaining compliance with privacy laws. If you have experienced an incident where your privacy has been breached, there has been an improper collection of your personal information, the use and disclosure of your information has been jeopardized or you have been refused access and/or corrections to your records, please contact Ogwadeni:deo to begin the resolution process.
You may also contact:

• The Information and Privacy Commissioner of Ontario at
  1-800-387-0073 orwww.ipc.on.ca